Return Policy

Return & Refund Policy

Last updated: September 1st, 2024

Applies to: Purchases made on 100kequine.com and through authorized sales channels operated by 100K Equine.

1) General Return Eligibility

We want you to be happy with your purchase. If something isn’t quite right, we accept returns of most new, unused, and re-sellable products within 30 days of delivery.

To qualify for a return:

  • Items must be in original, unused condition with all tags, packaging, and accessories included.
  • Items must show no signs of wear, dirt, horse hair, sweat, or damage.
  • Proof of purchase (order number, receipt, or invoice) is required.

2) Non-Returnable / Final Sale Items

The following items are final sale and cannot be returned or refunded:

  • Custom, personalized, or made-to-order products (e.g., engraved plates, custom tack, special orders)
  • Saddles (new or used)
  • Gift cards, digital products, or clearance/“as-is” marked items

3) Return Shipping Costs

  • Customers are responsible for all return shipping costs, including insurance if desired.
  • We recommend using a tracked and insured shipping method. We are not responsible for returns lost or damaged in transit.
  • Original shipping fees, duties and import fees are non-refundable.

4) Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card issuer.
  • If the item shows wear, use, or damage, a partial refund or denial may apply.

5) Exchanges

  • We do not offer direct exchanges at this time. If you need a different size, colour, or style, please place a new order and return the original item following our return process.

6) Defective or Damaged Products

We stand behind the quality of our tack and equipment. If you receive a defective product or a product develops a fault under normal use within 6 months of delivery, please contact us at info@100kequine.ca with:

  • Order number
  • Photos of the defect/damage
  • Description of how the item was use

We will assess the claim and, if approved, provide a replacement, repair, or store credit at our discretion.