Shipping Policy

Shipping Policy

Last updated: September 1st, 2025

Applies to: Orders placed on 100kequine.com and at authorized sales channels operated by 100K Equine, a Canada-based company.

1) Where We Ship

  • Canada: All provinces and territories. Remote/air-stage communities may have surcharges and longer transit times.
  • United States: All 50 states and D.C. (No shipments to U.S. territories, APO/FPO, or PO Boxes unless noted under “Address Limitations.”)
  • Other Countries: Contact us at info@100kequine.com

2) Processing Times (Before Shipment)

  • Orders typically process within 1–3 business days (Mon–Fri, excluding Canadian holidays).
  • During launches, promotions, inventory shortages, or adverse weather/customs events, processing may take longer.
  • No shipping time guarantees: Due to evolving tariffs, customs workloads, and carrier network conditions, all transit times are estimates only and are not guaranteed.

3) Carriers & Service Levels

We use leading carriers such as Canada Post, UPS, FedEx, DHL, and regional partners. You’ll see available options and estimated transit times at checkout based on your address, package weight/size, and service selection.

4) Rates, Surcharges & Free-Shipping Thresholds

  • Rates are calculated at checkout. Oversize/overweight items (e.g., saddles, roping dummies, heavy stands) may incur additional handling.
  • Remote-area and air-stage surcharges may apply (especially in Northern and rural regions).
  • If offered, free shipping thresholds apply to the merchandise subtotal after discounts and before taxes/duties. Free shipping uses the lowest-cost tracked ground service.

5) Taxes, Duties & Tariffs

A) Within Canada

  • We collect GST/HST and any applicable provincial taxes at checkout based on your destination.
  • No customs duties apply to domestic Canadian shipments.

B) To the United States — We Ship DDP (Delivered Duty Paid)

  • For most U.S. orders, we collect estimated U.S. import duties, taxes, and customs fees at checkout and remit them via our customs broker on your behalf.
  • The amount shown at checkout is an estimate based on the information available at the time (HS classification, item value, origin). If U.S. Customs and Border Protection (CBP) or the carrier assesses different amounts, we may charge or refund the difference.
  • De minimis: Some U.S.-bound orders may qualify for duty/tax-free entry under current de minimis rules (e.g., shipments valued at or under the U.S. threshold). Exclusions can apply, and rules may change without notice.
  • Tariffs: Certain goods and/or countries of origin may be subject to additional or punitive tariffs. Tariff rates and applicability are subject to change at any time, and we do not control these changes.
  • HS/Origin: We classify products using reasonable care and declare the country of origin as marked on the product or as determined by manufacturing records. USMCA eligibility, if any, is not guaranteed unless explicitly indicated on your invoice.
  • Brokerage: Our customs broker or carrier may act as our agent to clear your shipment. If your shipment requires additional information or verification, we or our broker/carrier may contact 

DDU (Delivered Duty Unpaid): Import duties/taxes/fees are not collected at checkout for some things such as custom saddles. The recipient is responsible for any amounts due upon delivery. Refusal to pay may result in return, abandonment, or disposal of the shipment; see “Refused/Unclaimed Shipments.”

C) Other International Destinations

  • Unless stated otherwise at checkout, we ship DDU (Delivered Duty Unpaid) and the recipient is responsible for all import charges. Local customs authorities may contact you to arrange payment. Delays can occur if duties/taxes are unpaid.

6) Customs, Inspections & Documentation

  • All international shipments include the necessary customs paperwork (commercial invoice, HS codes, declared value, and origin to the best of our knowledge).
  • Customs authorities may inspect or hold shipments and request additional information, causing delays beyond our control.
  • We are not responsible for delays due to customs clearance, government actions, or carrier backlogs.

7) No Shipping Time Guarantees

  • Estimated delivery windows displayed at checkout or in tracking notifications are not guaranteed.
  • We are not liable for missed deadlines due to carrier delays, customs inspections, labour disruptions, extreme weather, natural disasters, public-health measures, tariff/embargo changes, or other events beyond our control.

8) Tracking & Delivery

  • You’ll receive a shipping confirmation with tracking when your order leaves our warehouse.
  • Signature confirmation may be required for high-value items (e.g., saddles) or at our discretion.
  • Once a package shows “Delivered” to the address provided, risk of loss passes to the buyer. Please ship to a secure location.

9) Address Accuracy & Limitations

  • Please enter your address carefully. We are not responsible for non-delivery due to incorrect or incomplete addresses.
  • Carriers may not deliver to PO Boxes for oversize or high-value shipments. If we cannot ship to a PO Box, we will request a physical address.
  • Address changes after dispatch are not guaranteed and may incur a carrier rerouting fee.

10) Damaged, Missing, or Lost Shipments

  • Damaged on arrival: Report visible damage to the driver (if possible) and to us at [support email] within 48 hours with photos of the box, label, and product. Keep all packaging until the claim is resolved.
  • Lost in transit / No movement: Contact us after 7 business days (domestic) or 10 business days (U.S./international) from the last scan.
  • We assist with carrier claims and, once resolved, will refund or replace per the claim outcome and product availability.
  • Optional shipping insurance may be offered at checkout for added protection.

11) Refused, Unclaimed, or Undeliverable Shipments

  • If a shipment is refused, unclaimed, or undeliverable and returns to us, we will refund the merchandise price minus:
    • Original shipping costs,
    • Return shipping/handling charged by the carrier, and
    • Any duties, taxes, or tariffs that cannot be recovered.
  • If the carrier/government agency abandons or disposes of the shipment (e.g., unpaid duties/taxes under DDU), no refund will be issued.

12) Split Shipments & Backorders

  • We may ship items separately to speed delivery. You will not be charged additional shipping for split shipments unless you request expedited options per parcel.
  • Backordered items will ship when available; you’ll receive a separate confirmation and tracking.

13) Product Restrictions & Compliance

  • Certain items containing leathers/exotics or materials regulated by CITES or wildlife authorities may be restricted from export/import. If we’re unable to ship a restricted item to your location, we’ll notify and refund you.
  • We do not ship hazardous materials.

14) Order Changes & Cancellations

  • Requests to change or cancel an order can be made at [support email]. If the order has entered fulfillment or shipped, changes/cancellations may not be possible.

15) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to governmental actions (including tariff changes), labour disputes, pandemics, acts of God, carrier network failures, or customs holds.

16) Contact Us

Questions? We’re happy to help.

Email: info@100kequine.ca

Phone: 519-330-0758